Refund Policy Overview
Your satisfaction is important to us, and we ask that you make a real effort to apply every strategy taught in Justin's programs. This policy outlines how refunds are handled for our digital courses, masterclasses, trainings, eBooks, and mentorship programs, along with the documentation you must provide when submitting a request.
Last updated: December 2024.
Refunds for Digital Courses, Masterclasses & Trainings
Purchases made during a live webinar with Last eCom Co LLC. are generally subject to a strict no-refund policy given the nature of these digital products and trainings. That said, if you completed all coursework, applied the strategies taught, and still saw no results, you may submit a refund request for our team to review.
To qualify, you must provide proof that you did the work and that it did not work for you. Contact our support team at [email protected] within 30 days of your purchase date and confirm that you want a refund. You must have watched the entire course training and include your coursework with the request as outlined below. Requests that do not include coursework by the end of the refund period will not be granted.
Required Items for Course Refund Requests
- Requirement 1: Include before-and-after screenshots of your e-commerce store showing the period before enrolling and after implementing Justin's strategies.
- Requirement 2: Include takeaways from at least three strategies Justin taught in the course, covering what you tried and the results you achieved.
- Requirement 3: Include your metrics from before and after watching the course, such as social media followers, likes, views, email list subscribers, or sales.
- Requirement 4: Explain why the course was not a good fit for you and your business needs, and what you expected that you did not receive inside the program.
Email the items above to [email protected].
Refunds for eBooks
We want you to be fully satisfied with your purchase and to give your best effort in applying all of the strategies Justin provides. The Company offers a 30-day money-back guarantee on all eBooks, subject to the terms below.
Required Items for eBook Refund Requests
- Requirement 1: Include before-and-after screenshots of your e-commerce store showing the period before reading the eBook and after implementing Justin's strategies.
- Requirement 2: Include takeaways from at least three strategies Justin taught in the eBook, covering what you tried and the results you achieved.
- Requirement 3: Include your metrics from before and after reading the eBook, such as social media followers, likes, views, or email list subscribers.
- Requirement 4: Explain why the eBook was not a good fit for you and your business needs, and what you expected that you did not receive inside the program.
Email the items above to [email protected].
Refunds for the Mentorship Program
We want you to be completely satisfied with your purchase and to give your best effort in applying all of the strategies in the Mentorship provided by Justin. The Company offers a 30-day money-back guarantee on mentorship programs, subject to the terms below.
Required Items for Mentorship Refund Requests
- Requirement 1: Include before-and-after screenshots of your e-commerce store showing the period before enrolling in the Mentorship and after implementing Justin's strategies.
- Requirement 2: Include takeaways from at least three strategies Justin taught LIVE during the Mentorship, covering what you tried and the results you achieved.
- Requirement 3: Include your metrics from before and after the program, such as social media followers, likes, views, or email list subscribers.
- Requirement 4: Explain why the program was not a good fit for you and your business needs, and what you expected that you did not receive inside the program.
Email the items above to [email protected].
Refund Period, Payment Plans & Processing
We do not provide refunds for requests made more than 30 days after the purchase date. Once the refund period has passed, all payments are non-refundable and you remain responsible for full payment of the program fees regardless of whether you complete the program.
If you selected a payment plan and do not request a refund within the refund period with the required coursework at the time of your request, you are legally required to complete the remaining payments of your plan.
Once we determine that you qualify for a refund under this policy, the Company will promptly instruct its payment processor to issue the refund. The Company does not control its payment processor and cannot speed up refunds.
If you receive a refund through this money-back guarantee, any and all licenses granted to you to use the material under this Agreement and the Company's Terms of Use end immediately. You must immediately stop using the material and destroy all copies of the information provided to you, including without limitation video recordings, audio recordings, forms, template documents, slide shows, membership areas, social media groups limited to paying members, and other resources.
All refunds are discretionary as determined by The Last eCom Co LLC. Requests made after the refund period will not be refunded, and all payments must be made on time. If payments are not made on time, you agree to pay interest on all past-due sums at 1.5% per month or the highest rate allowed by law, whichever is greater.
Final Sales & Chargebacks
In all other cases, because of the extensive time, effort, preparation, and care that goes into creating and providing the Program, the Company maintains a no-refund policy. Unless otherwise provided by law, you acknowledge that we do not offer refunds for any portion of your payment for any of our Programs, and no refunds will be provided.
By using and/or purchasing our Program, you understand and agree that, apart from the limited refund policy described above, all sales are final and no refunds will be provided.
Because this Refund Policy is clear and explicit in these Terms of Service and you agreed to it before completing your purchase, we do not tolerate or accept any chargeback threat or actual chargeback from your credit card company or payment processor. If a chargeback is placed on a purchase, or we receive a chargeback threat during or after your purchase, we reserve the right to report the incident to all three credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as a delinquent account, which could negatively affect your credit score. The information reported will include your name, email address, order date, order amount, and billing address. Chargeback abusers wishing to be removed from the database must pay the amount of the chargeback.
The Company reserves the right, in its sole discretion, to decide how to discipline a participant who violates these Terms. If a participant disagrees with how the Company disciplines another member and requests a refund, the Company will deny that request. If a participant violates these Terms, the Company reserves the right, in its sole discretion, to offer the participant another opportunity to abide by these Terms. If a participant disagrees with the Company offering another participant a second opportunity to follow these Terms, no grounds for a refund are created, and any request for a refund on this basis will be denied.
Questions About Refunds?
If any part of this policy is unclear, contact our support team at [email protected] before making your purchase.
Refund requests are reviewed against the requirements listed above, so keep your screenshots, strategy takeaways, and before-and-after metrics organized before you contact support. Submitting complete documentation within the 30-day window helps our team process your request without delays.